Terms and Conditions

General Use of Website

By accessing the Nathan Hutchinson | Photographer website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos, website and product designs remain the property of Nathan Hutchinson. Please contact us if you wish to use any content from the Nathan Hutchinson | Photographer website. 

By using this website, you agreed to accept all terms and conditions written here. You must not use this website if you disagree with any of the website Terms and Conditions. You hereby indemnify to the fullest extent Nathan Hutchinson from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Product Description

Every effort is made to ensure that every product is shown accurately with correct prices and descriptions. However, occasionally errors do occur and I apologise if this happens. If you suspect that something is in error, please contact me and let me know. Thank you. 

Placing Your Order

A contract for the purchase of a product is created as follows:

  1. The user places an order on the Site at the end of the checkout process.
  2. By confirming your order, you have agreed to purchase the product or products selected.
  3. At this point, we process payment for the order through your nominated form of payment.
  4. You will be sent a confirmation email detailing your order, and other relevant information.

An order might be rejected or cancelled for the following reasons:

  • I could not obtain authorisation for your payment.
  • There was a pricing or product description error.
  • I suspect that the order has been placed fraudulently.
  • It appears that the order mistakenly duplicates another order.

If your order is rejected or cancelled, I will contact you to confirm this and reverse the payment you have made for that order.

Payment

There are three forms of payment methods

  • PayPal or credit cards via the PayPal. PayPal is a very secure online payment gateway that does not share your credit card information with its merchants. 
  • Account Funds (when implemented). This is an internal system on the site used by subscribers. If you are a subscriber then your subscription fees are deposited in your personal Account Fund. You can use this option only or in combination with PayPal for purchases. 
  • Coupons. Users get coupons as part of my promotions. Coupons could be in the form of % discounts or cash value. If cash value you can use this as part payment in combination with using PayPal or full payment for your purchases depending on the value received. 

Changing or Cancelling an Order

Before you request a change or cancellation, it is best to check the status of your order by going to “My Orders”, which can be found under the “My Account” tab. Orders can only be changed or cancelled if the status is on “Pending Payment”, “Order Received” or “Preparing”. If the status displays “Shipped” then it has already been despatched and, unfortunately, cannot be cancelled or replaced unless the current order is returned. See Returns and Refunds.

If you wish to change your order send an email by replying with the order confirmation sent to you. This will have your order number and necessary information already included so I can answer your query as quickly as possible. You can cancel your order by going to “My Account” > “My Orders” and below the “Actions” column click on “Cancel”. If the “Cancel” button is not visible it is because the item has already been shipped and conditions now fall under the “Returns and Refunds Policy”. If after shipment you had a change of mind, it is possible to receive a refund on your purchase subject to conditions of the “Returns and Refunds Policy”.  

Returns and Refunds

I always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is damaged in delivery or is the wrong item, please contact me within 7 days after receiving the product to let me know of the problem. Subject to providing proof of damage or wrong delivery, I will immediately reimburse the price you have paid for the product through the payment method you selected during checkout. Alternatively, I may offer to reprint and resend the item free of charge. Please note it is not policy to offer both a refund and a resend.

For orders that were correct and not damaged during delivery, you can still request a refund up to 60 days after the product was shipped. To be eligible for a refund, I must receive the product in its original condition and packaging no later than 90 days from the day it was shipped. Once I receive the product and is satisfied with its condition I will refund your purchase less the shipping cost sending it to you and any customs duties incurred receiving it. 

Shipping

For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.

Prints are made when ordered so allow 3 to 5 days for preparing and dispatching. If travelling or on assignment, you will be notified of any delays. Delivery of items via expedited shipping can take up to 5 days on average. Items sent via standard international registered post can take on average two weeks for delivery but allow up to one month depending on your location. 

Prints will be listed at retail value for shipping purposes. Customs duties on import are not included in the purchase and are the responsibility of the buyer. 

For circumstances beyond our control, neither I, nor any delivery service that I use, shall be liable for any failure to perform services where such failure or delay results from any circumstances beyond our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, floods and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.

Lost shipping

Packages that are taking longer than usual to arrive are normally delayed rather than lost and is a rare occurrence. However, it may happen from time to time. A package will be considered lost if you have not received it within 6 weeks (for packages to North America, United Kingdom and Eastern Hemisphere countries), or 8 weeks (for other international countries). I will replace lost packages at no charge after the specified amount of time has passed. 

Gift Cards

All the usual terms and conditions and policies apply to Gift Cards (also referred to as Gift Vouchers and Gift Certificates.)

Gift Cards ordered through this website will be delivered automatically by electronic means to the email address you specify at the time of order.  The Gift Cards include unique codes per card and can be redeemed as full or part payment of products from this website on the basket or checkout page.  A Gift Card cannot be used to purchase another Gift Card.

When ordering a Gift Card, please ensure to enter the recipient’s email address correctly.  I cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card. If you suspect an error was made please contact me as soon as possible by replying with the order confirmation sent to you. This will have your order number and necessary information already included so I can correct the matter before the Gift Card is used by the wrong recipient.

All Gift Cards are dated and expire 12 months from the date of issue and cannot be exchanged for cash. Where Products purchased online with a Gift Card are returned, monies owing will be refunded with a Gift Certificate. I am not responsible if a gift card is used without permission and no replacement will be provided in these circumstances.

Account Funds

Account Funds (when implemented) is an internal payment system whereby subscription fees for members are deposited in their personal Account Fund. They can use this money towards partial or full payment for prints and the cost of shipping. The total balance of credit is shown in ‘Account Funds’ under the ‘My Accounts’ tab which you can find when you are logged into your Account.

Monthly subscription fees are deposited into the Account Fund withing 24 to 48 hours after the payment fee is processed. The order status will be marked as “Completed” when the payment is deposited in your Account Fund and you will also receive an email notification.  The cash value accumulated within the subscribers Account Fund cannot be refunded for cash but can only be used towards purchasing of prints. 

If you do not place any orders after one year using the balance from your Account Fund I will send an email to the address in your Account details to remind you of your balance. This will be repeated at 18 months. If a period of 24 months passes with no orders placed using your Account Fund balance, I will assume that your Account is no longer active and your Account Fund balance will expire.

I reserve the right to change the Account Fund name, however, these same Terms will still apply to it.

Other Information

You need to make sure that the email address and other contact information in your Account is at all times accurate and up to date. I will not be responsible for any mishaps as a result of this. 

If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. 

These Terms and Conditions can change from time to time by updating this page which you should check periodically to ensure that you are happy with any changes. This policy was last updated and with effect from 12th June 2017.